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Guest Speakers

Larry Berry

2:00 PM Opening Session Thursday
Opening Keynote “Creating the Magic” Larry Berry, CMP, Wizardry Enterprises, LLC
Not all experiences we have with our teams or customers will be magical. Handling guest and team challenges is not about what you said or did, but how you make others feel in the end. How does creating magic with your team transfer to creating magic with customers and guests? We have all heard the saying the “customer is number 1.” I believe in treating your team members as number 1, and if you do, they will in turn treat your guests and customers as number 1. How will empowerment and ensuing your team members are ready to handle life’s challenges make
you and your operation more successful and stronger? What tools can you use to make a good guest experience, a magical experience? Having worked for Walt Disney Company, known for exceptional guest service, you will learn the importance of training others to handle guest challenges. Through this interactive and informative program, we will help you create the magic within
your team and for your organization while removing some of the fear when these opportunities are presented.

10:35 - 11:50 AM Friday Keynote Session
IAFE KEYNOTE SPEAKER

Leadership – “Finding the Leader In You” Larry Berry, CMP, Wizardry Enterprises, LLC
Nothing is more critical to the success of an operation than great leadership. The goal of this program is to help others discover leadership traits with in themselves, as well as identifying effective leadership styles for success. This interactive workshop defines 13 leadership characteristics critical to successful leaders, and how each one plays a part in being the best leader you can be. How does great leadership influence the success of an operations and what is the difference between being a manager and a leader? Through an interactive exercise developed by Larry and a professor at North Carolina State University specifically for this presentation, we will help you identify your leadership style and those traits essential to great leadership. Leadership is not a born trait as some would think; rather, it follows learned behaviors from childhood through live experiences with those you emulate. By the end of the presentation, you will have found the leader in you.

Larry Berry has been a professional speaker and trainer for over 25 years providing keynote addresses, education and training. His background has included being the manager of the Kissimmee Valley Livestock Show and Osceola County Fair in Kissimmee, Florida. Upper-level leadership positions in facilities and property management, leadership for Walt Disney Parks and Resorts, and a Certified Property Manager with the Institute of Real Estate Management. He is President of Wizardy Enterprises, LLC and combines his skills as a presenter with magic and illusion making his presentations a memorable and informative experience.

Larry has presented for Fortune 500 companies such as AT&T, Nations Bank, Walt Disney Companies, VITA Management Group, Thomasville Furniture Industries, and Bank of America. He has been a keynote presenter for groups such as the International Association of Fairs and Expos, The National Apartment Association, and hundreds of national and State associations, corporations and management companies. Larry has a passion for both sharing information and helping others exceed and excel in whatever, they do. He was in leadership as well as a trainer for Walt Disney World Parks and Resorts, and his book on leadership, Leadership – Finding the Leader in You has sold in 16 countries.

A SESSION WITH THE STATE VET'S OFFICE

11:15 AM A Session with State Vets Office
Join us for an interactive session and update with the State Veterinarian. Animal Health program updates.
Dr. Amber Itle, Interim WA State Veterinarian, WSDA

Dr. Amber Itle grew up on her family's dairy farm in Pennsylvania and then joined the veterinary profession shared by her father and sister. Dr. Itle worked in large animal private practice for nine years before joining WSDA in 2013. Dr. Itle is the Northwest Washington regional field veterinarian and the interim State Veterinarian managing the Animal Health and the Animal Disease Traceability programs. She earned her degree in veterinary
medicine at the University of Pennsylvania in 2003 and a Master's degree in Animal Welfare from the University of British Columbia in 2014.
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